How does usage billing work?+
Beta, Platform, and Partner have monthly included usage. Prepaid credits cover additional usage. Enterprise usage is agreed separately. These credit plans are available by contacting us; existing agreements keep their agreed billing terms.
When does billing start?+
Contact us to confirm plan availability, scope, and billing start before purchase. The first monthly platform fee is charged at checkout after your offer is agreed. Platform and Partner include guided onboarding as a paid service. Production access follows integration and readiness checks; payment alone does not activate access.
Can we cancel during onboarding?+
Yes. Cancel before the next renewal to stop future platform charges, as set out in your agreement. Onboarding is a paid service, so there is no automatic refund of platform fees when you cancel. Existing agreements keep their cancellation terms. Separately approved custom work follows its agreed terms.
Is there an annual commitment or setup fee?+
Platform and Partner renew monthly with no annual commitment and no standard onboarding fee. Custom integration work is separately scoped and quoted. Prices are in USD; applicable tax is calculated separately.
Who can join the beta?+
The $750/month beta is an application-based early partner program with agreed capabilities and participation scope. Contact us to apply and confirm availability before purchase. Existing agreements, including their billing and activation terms, remain unchanged. There is no automatic conversion to a different plan.
What is included in the integration?+
We agree the available Coach and Health capabilities, source connections, permissions, and production readiness during guided onboarding. Provider approvals and custom connector work are not automatically included. Your team keeps its programming, member experience, and final approval of meaningful changes.
Does a plan include a BAA, certification, or guaranteed SLA?+
No standard plan includes a BAA or promises a certification, dedicated engineer, or guaranteed SLA. Additional operating requirements need a separately agreed scope and readiness review.